Your privacy is at the heart of HAVEN

1. We store as little as possible.
   HAVEN is designed intentionally to minimize data collection.

2. We do not store or analyze raw audio.
   HAVEN detects general patterns like tone and rhythm never content.

3. You control your data completely.
   Export, review, or delete all your data at any time.

4. We do not sell or share personal information.
   Ever. Not for advertising. Not for research. Not for third parties.

5. HAVEN is non-clinical by design.
   We do not diagnose, evaluate, or interpret meaning in your words.

HAVEN follows five core privacy principles:

HAVEN is designed to collect the minimum amount of information needed to provide early-pattern emotional awareness.

We may collect:

1. Account Information

• Email address (to create your account and send Early Access updates)

• Password (encrypted)

2. Emotional Pattern Signals

• HAVEN analyzes general characteristics such as:

• Tone changes

• Rhythm

• Pace

• Non-content acoustic patterns

Important: HAVEN does not store or access the raw audio itself.

3. Usage Interactions

• How often Micro-Steps are completed

• Whether HAVEN Moments are opened

• General anonymized usage trends

4. Device & Technical Data (Typical for all apps)

• App version

• Device type

• Language settings

• Crash logs

What HAVEN Collects

HAVEN is intentionally designed to avoid collecting information that is unnecessary, intrusive, or clinically sensitive.

HAVEN does NOT collect or store:

1. Raw audio recordings
   HAVEN analyzes general acoustic patterns in real-time only.
   Raw audio is never saved, transmitted, or accessible to us.

2. The content of what you say
   We do not process words, sentences, meaning, or language content.

3. Clinical or diagnostic information
   HAVEN does not request, store, or generate medical data.

4. Sensitive personal categories (as defined by GDPR)
   We do not collect information about race, ethnicity, religion, politics, health status, sexual orientation, or union membership.

5. Location data
   HAVEN does not track or store precise location.

6. Contacts, photos, or messages
   HAVEN never accesses your personal files or communication history.

These limitations are built deliberately to protect your privacy and maintain HAVEN’s non-clinical design.

What HAVEN Does NOT Collect

We only use the information we collect for the following lawful purposes:

1. To provide the HAVEN service

• Deliver early-pattern awareness

• Offer Micro-Steps and HAVEN Moments

• Maintain your emotional baseline insights

2. To improve the product

We analyze anonymized, aggregated usage patterns to understand what features help users most.
This analysis cannot identify you personally.

3. To communicate with you

• Send Early Access updates

• Notify you when new features are available

• Respond to support requests

4. To maintain security & compliance

Basic technical logs (e.g., crash data) help ensure HAVEN operates safely and reliably.

We do not use your information for advertising, profiling, or automated decision-making.

How HAVEN Uses Your Data

Under GDPR, HAVEN processes personal data based on the following legal grounds:

1. Consent (Article 6(1)(a))

You provide explicit consent when you create an account or join Early Access.

2. Contractual necessity (Article 6(1)(b))

We process minimal data to deliver the HAVEN service you requested.

3. Legitimate interests (Article 6(1)(f))

We use anonymized, aggregated data to improve the app’s safety, stability, and performance. These interests never override your rights or freedoms.

We do not rely on legitimate interests for emotional-pattern signals or sensitive categories.

Legal Basis for Processing

HAVEN stores only the information required to operate the service.

Storage Practices

• Account data is stored in secure, encrypted databases.

• Technical data is retained only as long as necessary for app functionality.

• Emotional-pattern indicators are processed in real-time; raw audio is never stored.

Security Measures

We use industry-standard safeguards, including:

• Encryption in transit and at rest

• Access controls and authentication

• Regular security reviews

• Minimization and strict retention limits

Data Retention

We keep your data only for as long as your account is active unless a shorter retention period is required.

When you delete your account, all associated data is permanently removed, unless limited retention is required for legal compliance.

Legal Basis for Processing

If you are located in the European Union or another region with similar data rights, you have the following rights regarding your personal data:

1. Right to Access

You may request a copy of the personal data HAVEN holds about you.

2. Right to Rectification

You may correct inaccurate or incomplete information.

3. Right to Erasure (“Right to Be Forgotten”)

You may delete your HAVEN account at any time.
When you do, all associated data is permanently removed, unless retention is required by law.

4. Right to Restriction of Processing

You may request that HAVEN limit certain forms of data processing.

5. Right to Object

You may object to the processing of your data when we rely on legitimate interests.

6. Right to Data Portability

You may request your data in a commonly used, machine-readable format.

7. Right to Withdraw Consent

If we rely on your consent (such as Early Access communication), you may withdraw it at any time without affecting the lawfulness of processing already carried out.

8. Right to Lodge a Complaint

You may submit a complaint to your local data protection authority if you believe HAVEN has not complied with GDPR requirements.

We take all privacy requests seriously and respond within the timelines required by law.

Your Rights Under GDPR

You have complete control over your information.

Delete Your Account

You can delete your HAVEN account at any time through the app or by contacting us.

When you delete your account:

• All emotional-pattern data

• All usage data

• All account details

are permanently erased unless retention is required for legal compliance.

Export Your Data

You can request a full export of your personal data at any time.

Update or Correct Information

You may modify your account details directly through the app.

Email Preferences

You can unsubscribe from Early Access or product updates with a single click.

HAVEN does not penalize you for exercising any privacy right.

How to Delete or Control Your Data

HAVEN uses trusted third-party service providers to operate securely and reliably. These providers may process limited personal data on our behalf, strictly under contractual agreements that comply with GDPR.

We use third parties for:

• Secure authentication

• Cloud storage and database services

• App analytics (anonymized and non-identifying)

• Crash reporting

• Email delivery for Early Access updates

Third parties do not have permission to use your data for their own purposes.

We review all partners to ensure they meet strict privacy and security standards.

A current list of subprocessors is available upon request.

Third-Party Services

HAVEN may transfer personal data outside your country of residence, including to countries that may not provide the same level of data protection as your region.

When we transfer data internationally, we use one or more of the following safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Transfers to countries with an adequacy decision

• Contracts requiring third parties to maintain GDPR-level protections

These safeguards ensure your data remains protected, wherever it is processed.

International Data Transfers

HAVEN is not intended for children under 18.

We do not knowingly collect personal data from children under this age.

If we learn that information from a child under 18 has been collected, we will delete it immediately.

Parents or guardians who believe a child may have used HAVEN may contact us directly.

Children’s Privacy

We may update this Privacy Policy as HAVEN evolves.

When we make changes, we will:

• Update the “Last Updated” date at the top of the page

• Notify users of significant changes via email or in-app notifications

Your continued use of HAVEN after changes are published means you accept the updated policy.

Changes to This Policy