HAVEN Frequently Asked Questions

Understanding HAVEN

What is HAVEN?

HAVEN is a gentle emotional-wellbeing companion designed to help you stay grounded, aware, and connected to yourself in a busy world.
It offers a calm space for reflection and small supportive steps without judgment, pressure, or clinical labels.

Is HAVEN a mental-health or therapy app?

No.
HAVEN is non-clinical and does not diagnose, evaluate, or provide treatment.
It’s simply here to support daily emotional awareness in a gentle, human way.

Who is HAVEN for?

HAVEN is for anyone who wants clarity, grounding, or a quiet emotional space especially during busy or overwhelming seasons of life.

You don’t need to be struggling to use HAVEN.
Sometimes awareness alone helps you feel more steady.

Does HAVEN analyze or judge my emotions?

No.
HAVEN does not score, label, or interpret you.
There are no judgments, metrics, or clinical evaluations.

HAVEN simply offers gentle reflections to support your awareness.

Does HAVEN replace therapy?

No.
HAVEN is supportive, not clinical.
If you are facing emotional difficulties, a licensed professional can offer deeper guidance.

HAVEN can complement therapy, but never replace it.

Privacy & Your Data

How does HAVEN protect my privacy?

Privacy is the core of HAVEN.
We collect as little information as possible, store it securely, and never sell or share your data.

Your emotional world belongs to you not to us.

What information does HAVEN collect?

Only what is needed to operate the app, such as:

• your email (if you create an account)

• optional text-based reflections you choose to write

• basic usage information for improving stability

• optional high-level wellness summaries if you connect a wearable

We do not collect raw audio, location, contact lists, advertising identifiers, or clinical health data.

Does HAVEN store or record audio?

No.
HAVEN does not store or access any raw audio recordings.

Can HAVEN see my journal entries?

No.
Your private reflections belong to you.
They are stored securely and not accessible to the HAVEN team.

Can I delete my data?

Yes.
You may delete individual entries or your entire account at any time.
When deleted, your data is permanently removed.

Is my data used for advertising or profiling?

No.
HAVEN does not participate in advertising networks, tracking pixels, or targeted marketing.

We never sell or share user data.

Is HAVEN safe for people under 18?

HAVEN is intended for adults.
We do not offer accounts to users under 18.

How HAVEN Works (User Experience)

What are the supportive steps in HAVEN?

HAVEN offers simple, gentle actions designed to help you pause, breathe, reconnect, or find steadiness.
They are light, optional, and never demanding.

Do I need to use HAVEN daily?

No.
There are no streaks, scores, or pressure.
Use HAVEN whenever it feels supportive not because you “should.”

Why does HAVEN sometimes feel quiet?

Because emotional life can be delicate.
HAVEN respects your space and avoids overwhelming you.

It’s available when you need it and calm when you don’t.

Does HAVEN work with wearables?

If you choose to connect one, HAVEN may use general wellness summaries to support your awareness.
Wearables are optional and can be disconnected anytime.

What if I stop using HAVEN for a while?

Nothing happens.
There’s no penalty or pressure.
HAVEN simply welcomes you back whenever you return.

Early Access & Community

What is HAVEN Early Access?

Early Access gives you a first look at HAVEN while it’s still growing.
Features evolve over time, and your experience helps guide the direction of the app.

How can I give feedback?

You may share your thoughts through optional prompts or by contacting us directly.
Every voice is appreciated, even if we can’t reply to everyone.

Will Early Access always be free?

Yes. Early Access is free.
Future optional premium features will be announced separately.

Donations & Support

Why does HAVEN accept donations?

HAVEN is independently built and does not rely on advertising or data monetization.
Donations help keep the project ethical, calm, and privacy-first.

Do donations give access, influence, or ownership?

No.
Donations support the mission but do not provide:

• ownership

• decision-making power

• access to app data

• early influence over features

HAVEN remains independent and user-first.

Safety & Boundaries

Can HAVEN help in a crisis?

No.
HAVEN cannot assess risk, respond to emergencies, or notify others.

If you feel unsafe or overwhelmed, please contact emergency services or a licensed professional.

Does HAVEN offer medical or psychological advice?

No.
HAVEN is non-clinical and does not diagnose, evaluate, or treat conditions.

It offers awareness not assessment.